Returns & Refunds

30-day returns on unused items.

Not the right size? Changed your mind? Return any unused product in its original packaging within 30 days for a full refund.

What you can return

Unused goods in original packaging
Standard stocked goal sizes
Unopened nets and accessories
Returned within 30 days of delivery

What we cannot accept

Items that have been assembled or used
Items missing original packaging
Custom-printed teamwear (unless faulty)
Bespoke goals built to non-standard sizes

How it works

Three steps to a refund.

1. Request a returns reference
Email hello@multigoal.uk with your order number and the items you wish to return. We will reply with a returns reference and the warehouse address.
2. Ship the items back
Pack the items in their original packaging with the returns reference clearly written on the outside. Smaller parcels can be returned by Royal Mail or your courier of choice. For pallets, we can arrange collection for a fee.
3. We inspect and refund
Once the return arrives, we inspect within 1-2 business days. Refunds go back to your original payment method within a further 3-5 business days.

Damaged on arrival

Photograph it, then call us.

If your delivery arrives damaged, photograph the outer packaging and the contents within 48 hours and email hello@multigoal.uk with your order number. Most damage-in-transit issues are resolved with a same-day replacement-part dispatch.

For pallet deliveries, refusing the delivery is often the cleanest route. Ask the courier to mark it as damaged before you sign. that triggers an automatic insurance claim and a replacement is dispatched as soon as we are notified.

Signing for a pallet as “received in good condition” before inspection can prevent us from filing a damage claim. When in doubt, mark it as “unchecked”.

Need help starting a return?

Email hello@multigoal.uk or call 024 7638 2100 Monday to Friday, 8am to 6pm.